Get Support
We guarantee professional and personal support services in English 24/7 throughout the year. We provide fast, competent and comprehensive support service to all of our customers.
Call us on +45 7060 5530 or use this button to send us a direct e-mail:
Global Support Services:
You can reach our Support Team 24/7 via or via +45 7060 5530.
Outside normal opening hours, support service only applies to customers with a valid PPS username. Please have it ready when you make your call.
NORMAL OPENING HOURS ARE:
Monday to Friday 07.00 – 18.00 CET
FOR US/CANADIAN CUSTOMERS:
All customers from US/Canada can reach our Support Team via 1-800-270-1904.
Easy access link to help center: (sign-in with your credentials)
Customer Service & Satisfaction
Support tickets last 12 months
Solved Tickets average 12 months
Hours - Average Reply time within 8 Hours 24/7 - 365
%
Satisfied or Very satisfied with the response time of our Support Team*
*Based on our annual customer satisfaction survey, December 2022
Our Team Is Divided Into:
Level 1 Support (L1)
L1 Support is the front line in our support department. Their primary tasks are to handle inquiries from our customers by e-mail and/or telephone and to delegate inquiries to our level 2 support.
Level 2 Support (L2)
L2 Support primarily handles more advanced customer inquiries, training, installations and also customer visits. All customers are assigned a minimum of one level 2 supporter.
Furthermore, the Support Team also include navigation data- and aircraft performance specialists.
We are looking forward to assist you in any way possible.
About Our Support Team
Our Support Team consists of 15 highly motivated and skilled people.
We have two kinds of employment: part-time and full-time. Our entire staff has a background within the aviation industry, either as a dispatcher, pilot or from other branches. Many employees still hold valid certificates and have ratings on various aircraft types. All of our part-time employees work as pilots or instructors on the side. The average employee experience within the Support Team is 6 years. We are proud of that, especially considering our rapid growth and consequent hiring of more staff in the past few years.
