Support

GET SUPPORT

We guarantee professional and personal support service in English 24/7 throughout the year.
We provide fast, competent and comprehensive support service to all of our customers.

GLOBAL SUPPORT SERVICES:
You can reach our Support Team 24/7 via support(at)airsupport.dk or via phone + 45 7060 5530.
Outside normal opening hours, support service only applies to customers with a valid PPS username. Please have it ready when you make your call.

Normal opening hours are:

  • Monday to Friday 07.00-18.00 CET

US/CANADIAN CUSTOMERS:
Customers from US/Canada who have purchased PPS through The Weather Company, an IBM Business (TWC) and with a PPS username containing the 'WSI' prefix, please contact TWC directly. You can find the contact details here.

ABOUT OUR SUPPORT TEAM

Our Support Team consists of 15 highly motivated and skilled people.

We have two kinds of employment: part-time and full-time. Our entire staff has a background within the aviation industry, either as a dispatcher, pilot or from other branches. Many employees still hold valid certificates and have ratings on various aircraft types. All of our part-time employees work as pilots or instructors on the side. The average employee experience within the Support Team is 6 years. We are proud of that, especially considering our rapid growth and consequent hiring of more staff in the past few years.

Our team is divided into L1 (Level 1) and L2 (Level 2) Support.

  • L1 Support is our first line of support. Primary tasks are to handle inquiries by e-mail and/or telephone from customers and to delegate inquiries to L2 support.
  • L2 Support primarily handles customer inquiries, training, installations and customer visits. All customers are assigned a L2 supporter.

Furthermore, the Support Team also include navigation data- and aircraft performance specialists.
We are looking forward to assist you in any way possible.

Support